computer technical support, technical writers

Download Online App Box . COMPUTER TECHNICAL SUPPORT, TECHNICAL WRITERS

Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department. As a value-added help desk solution, it facilitates your organization to distribute service and support delivery for both employees and external customers, while maintaining centralized control. Key advantages - Easily deployed and configured - Extremely short training period enabling seamless introduction of new support staff - Flexible licensing and pricing models Your benefit - Incorporate proven Incident Management process based on ITIL and best practices procedures - Adjust IT support resources with service delivery to achieve business effectiveness through the efficient use of information systems - Minimize the adverse business impact of incidents through faster resolution enabled with the automated support processes - Decrease operational support costs by leveraging incident duplications and repetitive service procedures - Aligns incident management with your business requirements - Communication with your customers becomes measurable - Solve the spam problem by transferring your communication from email to help desk - Fulfill customer service requests through Service Level Agreement processes - Achieve consistent service levels - Improve customer satisfaction - the customer is being informed about each change of the incident status - Balance required service levels against the service cost - Increase support staff awareness of both customer expectations and IT service management objectives
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Polar Help Desk Free is a web based solution for organizing support department. It is fully functional, commercially free for 1 technician and unlimited number of end users. No trial period expiration, no obligations and no forms to fill out. Incident management, knowledge base, email integration, language management, reports and clear user-friendly interface are the features that will enhance and improve your support center while simplifying its management. Key advantages: - Source code available for purchase - Easily deployed and configured - Extremely short training period enabling seamless introduction of new support staff - Flexible licensing models Key benefits: - Fully functional web based help desk, commercially free for 1 named user - Reports and clear user-friendly interface - Incorporate proven Incident Management process based on ITIL and best practices procedures - Increase support staff awareness of both customer expectations and IT service management objectives - Increase customer satisfaction through informing customer about each change of the incident status - communication becomes measurable. - Customer service requests are fulfilled through Service Level Management processes - Achieve consistent service levels - Balance required service levels against the service cost - Minimize the adverse business impact of incidents through faster resolution (enabled with the automated support processes) - Decrease operational support costs by leveraging incident duplications and repetitive service procedures - Solve the spam problem by transferring communication from email to help desk Polar Help Desk: http://www.polarsoftware.com/products/servicedesk/PolarHelpDeskFree.zip
Solid Capture: Screen Capture and Image Sharing Toolkit Solid Capture version 3 contains everything you need to capture and collaborate with ease! CAPTURE ANYTHING ON YOUR SCREEN. Using our intuitive interface or a keyboard shortcut, you can capture full screens on multiple monitors, windows (fixed or scrolling), or just selected screen areas. Our unique Rectangle Frame also lets you specify dimensions and save multiple captures of an identical size. EDIT, FORMAT, SHARE. Version 3 provides many ways to edit, format, and share your captures. Solid Capture saves images in your favorite graphics file format, including BMP, JPG, TIF, GIF, or PNG, which you can open in your favorite graphics program. You can preview multiple captures, add captions, and create a new PDF from your captures. CAPTURE COLORS AND TEXT. Screen colors can be captured in the color value of your choice (including HTML, .NET, or RGB) or as a color swatch. Microsoft® Office users can even extract text from screen captures to use in Word or any other text editor! AND MORE… Drag-and-drop images to and from Solid Capture, magnify a screen area up to 800%, use our Window Ruler to measure dimensions horizontally and vertically, and use our screen resizing to visualize screens in different resolutions. The Solid Capture toolkit provides all the essentials for working with on-screen images. Solid Capture is perfect for technical writers, Web designers, or any professional who needs to capture screens and graphics to integrate into documentation, presentations, or training tools. It is designed to work with any graphics editing program, such as Adobe® Photoshop® or Paint Shop™ Pro®. Solid Capture: http://dl.filekicker.com/send/file/163973-TEOQ/solidcapturesetup.exe NAnt Wizard: http://www.nantwizard.com/distrib/NAntWizard.zip NAnt Wizard is a compact and lightweight application that facilitates your work with NAnt, an extremely popular open-source .NET build tool. You won't have to build your projects using the command line anymore. And there will be no need to recall the list of valid targets and properties: just use NAnt Wizard. Working with NAnt Wizard is easy as 1-2-3. It's actually so easy that even a person that has never heard of NAnt will successfully build a project. NAnt Wizard is a single executable file and it's so small that can easily become a part of your project along with the source code. NAnt Wizard will be a great addition to the toolkit of any of your employees, from programmers to designers or even technical writers - that is, to anyone who has to use NAnt either regularly or occasionally. Say "no" to endless .bat files! If you distribute your product in the form of source code, NAnt Wizard will be a great complement to your distributive. Wizard will save your clients the trouble of reading mile-long documents like "Compile.txt" or "HowToBuild.html".