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Download a free trial version of SolarWinds Orion VoIP Monitor: Need to extend the capabilities of Orion to VoIP traffic? VoIP Monitor enables you to measure and track the performance of voice quality across Wide Area Networks (WANs), where it matters most. Leveraging Cisco® IP SLAs, VoIP Monitor collects and analyzes VoIP performance statistics including MOS, jitter, network latency, packet loss and other important quality of service (QoS) metrics. These features enable you to proactively find the root cause of VoIP performance degradation and measure expected voice quality in advance of a VoIP deployment.
Orion VoIP Monitor also simplifies the configuration of IP SLA on Cisco routers – in fact, it can automatically configure the routers to collect VoIP QoS statistics without you ever having to lift a finger. VoIP Monitor delivers these powerful capabilities in an affordable,
easy-to-deploy and user-friendly interface that offers the familiarity of Orion.
VoIP Monitor ensures that every word is crystal clear with robust capabilities, such as:
•Collecting and analyzing VoIP performance statistics, including MOS, jitter, network latency, packet loss, and other important QoS metrics
•Facilitating capacity planning for existing multi-vendor VoIP deployments and measuring voice quality in advance of new VoIP deployments
•Automatically configuring IP SLA on Cisco routers
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Ip Camera Software
Access Violation
sales commission tracking
ip video server
SLA Management
sharing violation
IP parameter
moving violation
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Orion VoIP Monitor: http://solarwinds.s3.amazonaws.com/solarwinds/pub/SolarWinds-Orion-VoIPMon-v2.0-Evaluation.zip
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ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.
Trouble Ticketing
Automatically convert the emails sent to Help Desk into trouble tickets or enable your end users to submit support requests (trouble tickets) from anywhere, anytime using just a browser.
Self-Service Portal
Reduce call volumes with a Web-based self service portal where customers can search the knowledge base, submit a request or check the status of their open requests.
Customer Case Tracking
A robust and easy-to-use help desk that helps organizations automate their customer support processes to deliver consistent, reliable and superior service to their customers.
Knowledge Base
Empower your Support Reps with easy access to answers with a web-based searchable knowledgebase and enable faster problem resolution.
SLA Management
Improve customer satisfaction with defining proper service level agreements, monitoring SLA compliance and escalating SLA violations.
Account & Contact Management
Track and manage all your customer accounts and their contact information, and thereby improve customer relationships.
Product Catalog
Empower your support reps with instant access to all customer product information as well as allow customers to track and manage details of the products they have purchased.
Customer Service Reports
Requests that are open, closed or overdue at any instant of time, the SLA violations that had happened, which customer or Organization is sending the most number of requests & who is attending to the requests can all be known from the readymade reports generated by SupportCenter Plus.
ManageEngine SupportCenter Plus: http://www.manageengine.com/products/support-center/64045241/ManageEngine_SupportCenter_Plus.exe
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