LIVECHAT Contact Center is a customer service solution. With chat button placed on the website, visitors without installing any software receive simple & quick access to live chat with customer service representatives or sales support. Agent has got even more functionalities- personal and automated chat invitation, web traffic monitoring and visitor information page are just basic features to start with. Application includes search engine icons to make easy recognizing referring website, the possibility of setting up link shortcuts and canned answers and also allows to transfer the customer between different agents without losing chat history. LIVECHAT Contact Center allows multiple conversations with customers, partners and employees at the same time. Also, more advanced users will appreciate the feature of tracking chat conversion in Google Analytics, calendar with Google Calendar and MS Outlook synchronization and departaments and rights management. Shared chat history and the fact, that every agent's activity is later reflected in the statistics system, make LIVECHAT Contact Center useful tool in online sales and support. The application fills the gap between phone and email communication. Customers and web visitors receive free and instant access to the needed information, while the agents can provide support up to 5 times more effective than on the phone, capturing customers directly on the website and guiding them through the sales process. If needed, the application allows agent to take over customer’s desktop if he agrees to it. All the data transmission in Contact Center is processed with SSL encoded protocol, what guarantees top security level and safe communication channel in the company.
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chm to web help
ZaZaCHAT Live Help - Live Chat for Live Help and Live Support software offered to webmasters. It enables website operators to talk to their web site visitors Live via real time text chat. Top feutures are as follows: 1. Provide Live Help to your site visitors via Online Chat 2. Convert visitors to customers 3. Monitor your traffic in real time 4. Examine demographics of your visitors 5. Improve customer loyalty 6. Dramatically decrease your Customer Service expenses 7. ZaZaCHAT is web based, no installation required ZaZaCHAT is built by ZaZa Software using ASP.NET 2.0 and AJAX technology. Enjoy!
Here's the list of the most important features of ZaZaCHAT 2.0 Beta
Support web site visitors via Real time Text Chat
Proactive Chat Invitations
Monitor website traffic in real time
Full SSL Support. Chat Sessions are encrypted with 256 bit SSL
ZaZaAlerter ZaZaCHAT Notification System
Extensive visitors information including Geographical Location
No Software download or installation
Multiple Support operators
Off-line email messages
Extensive reports (Chat Transcripts, Web Traffic, Conversion %, etc.)
Manual or automatic chat invitations
Typing Status of Visitor/Operator during chat
Push Canned responses, Images or URLs
Add Notes to Visitors (very useful when chat session is transferred between operators)
ZaZaBrowser - Browse External web pages without leaving Operator's Panel
Customizable chat window
Operator Image in the Chat Window
Chat transfer and Messaging with another Operator
Your own graphic for online/offline buttons
All languages supported
Typed URLs are converted to links automatically
Visitors Previous Chat history is available to Operators
Live Help in Email signatures
Export Visitors Function
ZaZaCHAT is offered as both Hosted and Remotely Maintained Solution
Customer Support Outsourcing Available
Super easy in use.
10 Min integration
LIVECHAT Contact Center: http://www.livechatinc.com/download/contact_center/LIVECHAT_Contact_Center.exe
Day planner utility is easy to use desktop sticky note program that provides effective way to store all notes without cluttering up desk. Advance notes management utility sort list of note by time of creation and divide into categories. Professional notes organizer utility is designed to make perfect note and automatically docks to screen edge or docking line which is always visible. Information tracker program provides easy switching between different categories to group and classify notes. Notes tracking application facilitate user to set reminder triggering for unlimited number of times. Note tracker utility provides an opportunity to export all notes to XML or text file by specifying destination file and type. Information organizer enable user to automatically hide software window when switching to other application window.
Advance Notes Management Software: http://www.softwarehelp.info/softwarehelp/info-organizer/notesholder/notesholder.html
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