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LabTech is a one of a kind solution that combines remote technical support with inventory and client management. With over 100 built-in commands and a file & registry editor your customers won't even know that you are fixing their computer. Help them interactively by connecting directly to their computer or view screen captures of their desktop. Never be left wondering if new software will run on the clients PCs with complete inventory you will know which computers need upgrading (great sales tool!). Track problems and provide a 24-7 helpdesk with an email powered support ticketing system. Be alerted to problems, changes in client computers and when maintenance needs to be preformed before your clients call with the remote agents. Complete technician management with per client permissions command history, shared hyperlinks and timesheets. All of this in a simple to use package that requires very little bandwidth, is very secure and require no configuration of routers or firewalls.
LabTech MSP: http://www.Labtechsoft.com/LTSVRDL.zip
MetaLAN: http://dl.hammer-software.com/metalan.zip
MetaLAN is a tool for Windows network administrators and support staff. MetaLAN allows administrators to easily Remote Control, wakeup, shutdown, report on hardware and software, registry manipulation, kill errant processes on Windows servers and workstations. Track installed software for license requirements. Make informed decisions on hardware upgrade requirements and support your business case with reports. Easily find what computers a user is logged onto. Export data to CSV HTML reports or view reports in MetaLAN itself. A specialized easy to use tool.
Features:
-Remote Control
-Process Control
-Wake On LAN (WOL)
-Shutdown Tool
-WMI Tool
-Health monitor
-Reporting on hardware and Software
-Standalone or Server modes
-Search and modify registries in real time
-Export of data to CSV and HTML
-Centralized access to windows management tools
MetaLAN is small, fast and easy to use. No large training budget required to use this amazing systems management tool. |