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Online App Box . TROUBLE TICKET SOFTWARE, TROUBLE TICKET SOFWARE |
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Jitbit Help-Desk - ASP.NET-based customer support and knowledge-base software. Jitbit HelpDesk is a web based help desk software (also called "trouble ticket software" or "issue tracking software"). Easy to install, accessible from anywhere as a Web application and simple to use. Jitbit HelpDesk tracks and handles your customers' issues and saves your technicians' time. FREE evaluation version has no expiration.
Tight email-to-ticket integration, Multilingual, File-attachments, Extremely cheap, possible windows-integrated authentication and many other features. Try this web based helpdesk software.
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SupportCenter is Web 2.0 (AJAX) Helpdesk and Customer Support Software.
It offers very fast, easy to use and intuitive Web interface with a lot of unique features.
SupportCenter can read emails from unlimited number of mail accounts (POP3), sort them into unlimited number of Queues with unlimited number of Rules and to unlimited number of support agents. It can process thousands of emails per hour.
Main features are:
- very fast User Interface (transmitted are just data by Ajax requests, not HTML code)
- free installation by our support team included in price
- unlimited number of support stuff users in price
- multilingual
- knowledge base with suggestion algorythms
- unlimited email accounts
- validating quality of incomming emails, checking if emails exist (avoids sending emails to nonexisting emails)
- powerfull and robust mail parser
Jitbit HelpDesk: http://www.jitbit.com/files/HelpDeskTrial.zip
SupportCenter: http://www.qualityunit.com/members/ |
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Features of Trouble Ticket Tracker
* Allows users add tickets
* Enables users to view tickets raised
* Facilitates editing tickets
* Shows current status of tickets
* Searches tickets by date, issue type, ticket id, and ticket status
* Provides admin section to create new users, add new issue status, new tickets, and new priorities
* Generates ticket reports
Uses of Trouble Ticket Tracker
* Allows fast documentation of issues
* Enables tracking tickets, routing requests, and managing issues
* Improves communication and collaboration
* Results in better customer support
* Improves turn-around-time for technical and customer support
Trouble Ticket Tracker: http://www.tlisoftware.com/Trouble-Ticket-Tracker.php
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